Returns + Exchanges

What is your return policy?

Any item not marked as final sale, including items purchased on sale or with a discount code, can be returned for a refund within 14 days of your delivery date. All items marked as final sale are not eligible for return or exchange. The return must be submitted online within the 14 day window and shipped back to us no later than the date shown in the returns portal.

Our online returns portal will indicate the latest possible date by which your return must be scanned in by the carrier. Please note, the date shown in the returns portal (“returnable until date”) is the date the return label will expire, and not the window of time available to submit the return. Returns for refund must be submitted online within 14 days of your delivery date. We provide prepaid return labels for all returns and exchanges, but we do not refund the original shipping charge on any order. All returns and exchanges are subject to a $7 handling fee that will be deducted from your total refund amount.

Returns for store credit, or exchanges, are available up to 21 days after your order delivery date. Store credit returns or exchanges must be submitted within 21 days. Please note, the date shown in the returns portal (“returnable until date”) is the date the return label will expire, and not the window of time available to submit the return. Returns for store credit or exchanges must be submitted online within 21 days of your delivery date.

If your return label has expired / the return has not been mailed back to us in time, the return is no longer eligible for a refund, store credit, or exchange.

In the interest of quality, we can only accept returns on items that are clean, unworn and arrive to us in sellable condition. All returns must include the shoebox in its original condition along with the dustbag and original packing materials. 

If an item comes back with signs of wear, with damage due to improper packaging on the return journey, or in an unsellable condition, we will ship the product back to you at your expense. If packaging is damaged or missing, or if any cleaning is required, we will deduct a $20 cleaning or materials fee (per item) from your refund. We reserve the right to refuse a return that has signs of wear.

IG/Meta orders can be returned through our website returns portal like regular orders. However, once an IG order is exchanged, we no longer have access to refund the order to your original payment method. Any IG order that is exchanged and then returned will be refunded as store credit only. Meta is a different payment platform and unfortunately we cannot make any exceptions for IG exchange returns. IG orders that are simply returned without an exchange can be refunded to the original payment method.

What about international orders?

We provide the return labels but we do not cover the cost of shipping on returns for orders placed outside of the U.S. The same return timeframes and item conditions apply for international returns. The cost of shipping, taxes, and duties will be deducted from the final refund amount. We do not offer exchanges on orders shipping outside of the U.S.

What is your exchange policy?

We offer free exchanges on all orders shipped within the United States. To start an exchange, click here. Exchanges must be submitted online within 21 days of delivery.

Please make sure to ship back the pair you are returning in brand new, unworn condition with all original packing materials, including the dustbag and shoebox. 

With a traditional exchange, your new pair will ship out after we receive and approve your return. The shoes are not guaranteed to be in stock by the time we receive your return. If you opt for an Instant Exchange credit, your new order will ship right away while your return makes its way back to us. Please note for Instant Exchanges, your card will be charged the price of the exchanged shoes within 21 days if your return is not sent back to us. You’ll receive an exchange confirmation email with new tracking information once your exchange has been submitted online.

We do not offer exchanges on already-exchanged orders. If the item you exchanged for doesn’t work out, it can be returned for a refund or a store credit, as long as it’s returned within the timeframe outlined in our returns policy.

Meta (Instagram/Facebook) orders can be returned through our website returns portal like regular orders. However, once an IG order is exchanged, we no longer have access to refund the order to your original payment method. Any Meta order that is exchanged and then returned will be refunded as store credit only. Meta is a different payment platform than our website and unfortunately we cannot make any exceptions for Meta exchange returns. Meta orders that are simply returned without an exchange can be refunded to the original payment method.

How soon can I expect a refund or store credit?

We need a little bit of time to inspect and repack all returns to make sure they meet our quality standards. That being said, returns will be processed within 10-12 business days of receipt. If, for whatever reason, you still haven’t been refunded within that timeframe, shoot us an email and we’ll look into it for you.

Need a return label?

We got you!

If you live in the United States, to start your return and download a label.

If you do not live in the United States, to start your return and download a label.